Sales and Service Consultant (reserve)

Department: Commercial

Unit: Customer Care Unit

Section: Service Center

Martakert region, v. Mataghis

 

ROLE PURPOSE

 

Job Role:

Perform Company customer service and  sales of services to ensure the continuous work of Service Center within the frames of CCU procedures and management instructions.

 

KEY RESPONSIBILITIES

 

Providing sales

  • Providing Internet services via PSTN line.
  • Sales/provision of all kinds of devices for Internet services.
  • Sales of all PSTN, GSM services, organizing the activation and deactivation of mentioned services.
  • Sales of recharge and premium cards.

 

Providing services

  • Providing PSTN, WLL, GSM prepaid and postpaid numbers and making transactions connected telephone numbers: Sim replacement, reissue, temporary suspention, etc.
  • Intercity calls and telephone subscribtion fee payment.

 

Providing information to customers

  • Providing information to subscribers on their invoices, advance payments and status changes.
  • Providing information to customers about the balance, status, terms, tariffs of prepaid cards.
  • Informing customers about new services and tariff plans by providing corresponding flyers.

 

Reporting and paperwork

  • Cash assets accounting.
  • Submitting daily reports.

 

Other functions

  • Ensuring working relationship with other Units' employees.

 

Qualifications/Requirements

  • Knowledge of the Armenian, Russian, English languages
  • Good knowledge of the MS Office
  • Secondary education